Cancellation & Refund Policy
Cancellation Overview
At Aster & Row, we understand that plans can change. Our cancellation policy is designed to provide flexibility for customers while allowing us enough time to prepare the studio space for upcoming bookings.
Customers may request cancellation of a booking before the scheduled studio session begins. Refund eligibility depends on the time remaining before the booked date and start time.
Eligible Cancellation Conditions
A cancellation request can be accepted when:
• The request is submitted before the scheduled booking time.
• The booking details can be clearly identified through the original reservation information.
• The cancellation request is received within the applicable refund period.
Non-Refundable Situations
Refunds may not be available in the following situations:
• The customer does not attend the booked session.
• The customer arrives late and cannot complete the planned studio usage period.
• The cancellation request is made after the booking start time.
• The booking has already been completed.
Refund Schedule
Refund amounts are calculated according to the time between the cancellation request and the scheduled booking start time.
| Cancellation made 5 days or more before booking | 100% Refund |
| Cancellation made 2 days before booking | 80% Refund |
| Cancellation made 1 day before booking | 50% Refund |
| Cancellation within 24 hours before booking | 30% Refund |
| Cancellation within 8 hours before booking | 0% Refund |
Refund Processing Time
Approved refunds are normally processed within 5-10 business days after confirmation of the cancellation request.
The actual arrival time may vary depending on the customer’s financial institution and processing procedures.
Booking Changes
If customers need to change their booking date or time, they may contact us as early as possible.
Changes are subject to studio availability and cannot always be guaranteed.
Important Information & Disclaimer
Aster & Row provides creative photography space rental services only. Customers are responsible for ensuring that the selected booking time, space requirements and planned activities are suitable for their own needs.
Studio availability, booking arrangements and refunds are handled according to this policy. We are not responsible for personal arrangements, schedules or external circumstances that affect a customer’s ability to attend a booked session.
Contact Information
YALCIN PROPERTY LTD
Email: noreply@asterrow.online
Telephone: 020 8134 5296
Address: Flat 9 28 Scotland Green Road, Enfield, England, EN3 4PS